SHIPPING & DELIVERY POLICY
Effective Date: 21 May 2026
Last Updated: 21 May 2026
At Nurtura, every order is carefully prepared, packed, and presented to create a thoughtful arrival experience. Because many of our products include handcrafted elements, immersive accessories, and small-batch stock releases, delivery timeframes may vary depending on product availability and selected options.
By placing an order with The Nurtura Co, you agree to the terms outlined below.
SHIPPING LOCATIONS
We currently ship Australia-wide.
At this time, international shipping may be available on request for selected products and organisational orders. Please contact us prior to purchase to discuss availability and shipping estimates.
PROCESSING TIMES
Orders are typically processed within 2–5 business days unless otherwise stated on the product listing.
Some products may be marked as:
- In Stock
- Available on Backorder
Where a product is listed as available on backorder, please allow approximately 3–4 weeks for your Nurtura Baby to arrive. This timeframe allows for preparation, inbound shipping, quality checks, and final packaging before dispatch.
During periods of high demand, promotional launches, or public holidays, processing times may occasionally extend.
SHIPPING METHODS
Orders are shipped using tracked delivery services through Australia Post or selected courier partners.
Shipping options and estimated delivery timeframes are displayed during checkout where available.
Once dispatched, customers will receive tracking information via email where applicable.
DELIVERY TIMEFRAMES
Estimated delivery timeframes are provided as a guide only and may vary depending on:
- carrier delays,
- regional delivery locations,
- seasonal demand,
- public holidays,
- weather events,
- or circumstances outside of our control.
The Nurtura Co cannot guarantee delivery dates once an order has been dispatched.
AUTHORITY TO LEAVE
Some deliveries may be left in a safe place if Authority to Leave (ATL) is selected at checkout or authorised through the shipping carrier.
If ATL is used, The Nurtura Co is not responsible for lost, stolen, or damaged parcels once delivery has been marked as completed by the carrier.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring shipping information is accurate at the time of purchase.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply before re-dispatch.
DAMAGED OR MISSING ITEMS
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at care@thenurturaco.com.au with:
- your order number,
- photographs of the packaging and items received,
- and a description of the issue.
We will work with you to resolve the matter as quickly as possible.
BACKORDERS
Where products are sold on a backorder basis, estimated arrival timeframes are provided as a guide only.
Delays may occasionally occur due to manufacturing timelines, freight disruptions, customs processing, or supplier delays outside of our control.
If significant delays occur, we will communicate updates as soon as reasonably possible.
ORGANISATIONAL ORDERS
Shipping arrangements for organisational, educational, aged care, or bulk orders may differ from standard consumer shipping options.
Please contact us directly for:
- bulk freight quotes,
- urgent delivery requests,
- purchase order processing,
- or specialised shipping arrangements.
CONTACT US
If you have questions regarding shipping, delivery, or your order, please contact us.
The Nurtura Co
Melbourne, Victoria, Australia
Email: hello@thenurturaco.com.au
