Privacy Policy
Effective date: 11 April 2026
Last updated: 11 April 2026
This Privacy Policy applies to NURTURA PTY LTD, trading as The Nurtura Co and Nurtura (“we”, “us”, “our”), and explains how we collect, use, disclose, store and protect personal information through our website, thenurturaco.com.au, and through related products, services, communications, and customer interactions.
We are committed to handling personal information responsibly and transparently, in line with applicable Australian privacy obligations. Under the Privacy Act, organisations covered by the Australian Privacy Principles must have a clearly expressed and up to date privacy policy, and the Act generally applies to organisations with annual turnover above $3 million, along with some other organisations.
1. Who we are
Legal entity: NURTURA PTY LTD
Trading names: The Nurtura Co, Nurtura
ABN: 52 679 393 661
Website: thenurturaco.com.au
Privacy enquiries: hello@thenurturaco.com.au
2. What personal information we collect
The personal information we may collect includes:
- your name
- email address
- phone number
- billing and delivery address
- order and transaction details
- information you provide through contact forms, checkout, newsletter sign-up forms, or direct communications
- marketing preferences and consent records
- website usage information, such as IP address, browser type, device information, pages visited, session activity, and referral source
- any other personal information you choose to provide to us
3. How we collect personal information
We may collect your personal information when you:
- visit or browse thenurturaco.com.au
- submit an enquiry through our website
- subscribe to our mailing list
- place an order
- contact us by email, phone, social media, or website form
- interact with cookies, analytics tools, pixels, and similar website technologies
We generally collect personal information directly from you. We may also collect limited information automatically through website tools and platforms used to operate and improve our website.
4. Why we collect your personal information
We may collect, hold, use and disclose your personal information for purposes including:
- providing products and services
- processing payments and fulfilling orders
- responding to enquiries and customer service requests
- sending service-related communications
- sending marketing communications where you have consented, or where otherwise permitted by law
- improving our website, content, products, and customer experience
- maintaining website security and preventing fraud
- meeting legal and regulatory obligations
Where we send commercial electronic marketing messages, we will comply with applicable Australian spam laws. Commercial messages must have consent, identify the sender, and include a functional unsubscribe option. Unsubscribe requests must be honoured promptly, and no later than 5 working days.
5. Cookies, analytics and website tools
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and support marketing activity.
These tools may include:
- website analytics platforms, such as Google Analytics
- website plugins and functionality tools
- email marketing or customer relationship tools
- advertising or remarketing pixels, where enabled
These technologies may collect information such as your IP address, browser type, device information, and how you interact with the website.
You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
6. Direct marketing
We may send you updates, newsletters, launch information, product news, or related marketing communications if you have opted in or if we are otherwise permitted by law to do so.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email, or by contacting us using the details in this policy.
7. Disclosure of personal information
We may disclose personal information to third-party service providers who help us operate our business and website, such as providers involved in:
- website hosting
- ecommerce and checkout functionality
- payment processing
- email marketing
- analytics and reporting
- customer support
- freight, shipping, and delivery
We may also disclose personal information where required or authorised by law.
8. Overseas disclosure
Some of the third-party providers we use may store or process personal information outside Australia. This may include providers involved in hosting, email marketing, analytics, payment processing, advertising, or cloud-based business systems.
Where this occurs, we take reasonable steps to work with reputable providers and to ensure personal information is handled appropriately. The OAIC notes that cross-border disclosure can create additional obligations under Australian privacy law.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
- secure website hosting
- password protection and access controls
- limiting access to personal information
- using reputable third-party platforms
- maintaining reasonable administrative and technical safeguards
No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Access and correction
You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, please contact us using the details set out below.
11. Complaints
If you have a complaint about how we have handled your personal information, please contact us first so we can investigate and respond.
Privacy contact: hello@thenurturaco.com.au
Please include enough detail for us to understand the issue and contact you about it.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner. The OAIC requires APP privacy policies to explain how individuals can complain about a privacy breach.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal obligations. The latest version will always be published on thenurturaco.com.au.
13. Contact us
NURTURA PTY LTD
Trading as The Nurtura Co and Nurtura
Website: thenurturaco.com.au
Email: hello@thenurturaco.com.au
