ORGANISATION ORDERS FAQ

This page answers common questions about organisation doll orders, including bulk purchases, facilitated sessions, turnaround times, and delivery. If you can’t find what you’re looking for, you’re always welcome to contact us directly.

TURNAROUND AND DELIVERY

WHAT ARE YOUR TURNAROUND TIMES FOR ORGANISATION ORDERS?

Turnaround times can vary depending on the size and type of your order. For most organisation doll orders, you can expect a timeframe of approximately 3 to 4 weeks.

However, larger or custom orders may require additional time. We recommend reaching out early to confirm availability and timing for your specific needs.

DO YOU SHIP AUSTRALIA-WIDE?

Yes, Nurtura ships organisation orders across Australia. Delivery timelines will vary depending on your location and the size of the order.

For larger orders, shipping arrangements will be confirmed as part of your quote to ensure safe and reliable delivery.

PAYMENT AND DEPOSITS

WHAT ARE YOUR PAYMENT TERMS FOR BULK ORDERS?

For organisation and bulk doll orders, a deposit is required to secure your order and begin preparation.

This deposit is typically structured to cover the cost of goods, ensuring your order can be fulfilled and allocated. The remaining balance is due prior to dispatch.

IS THE DEPOSIT REFUNDABLE?

Deposits for organisation orders are non-refundable once the order has been confirmed and preparation has commenced.

This is because stock is allocated and prepared specifically for your order. We recommend confirming all details before proceeding with payment.

FACILITATED SESSIONS

DO YOU OFFER FACILITATED SESSIONS?

Yes, Nurtura offers facilitated doll sessions designed to support comfort, connection, and guided interaction across a range of settings.

DO YOU TRAVEL INTERSTATE FOR SESSIONS?

Yes, interstate sessions may be available. However, travel and accommodation costs may apply depending on the location and scope of the session.

Please include your location and requirements in your enquiry so we can provide a tailored response.

ORDER FLEXIBILITY

CAN WE ORDER MULTIPLE DOLLS OR CUSTOMISE OUR ORDER?

Yes, organisation orders can include multiple dolls and may be tailored to suit your setting, use case, or preferred look.

We will work with you to ensure consistency across your order where needed, particularly for education, production, or display purposes.

GENERAL INFORMATION

ARE YOUR DOLLS SUITABLE FOR ALL SETTINGS?

Nurtura dolls are designed for guided, experience-based use across education, community, care, and creative environments.

They are not traditional toys and are intended for supervised use, particularly when used with children or in shared settings.

HOW DO WE GET STARTED?

The best way to get started is to submit an enquiry through our organisation orders page.

From there, we’ll provide guidance on options, availability, pricing, and next steps based on your needs.

STILL HAVE QUESTIONS?

If you’re unsure about any aspect of your organisation order, feel free to reach out. We’re here to help you find the right option for your setting.

You can visit our contact us page or email us at support@nurtura.com.au and we’ll get back to you as soon as possible.