Surprise Twins FAQs
Everything you need to know about our Christmas promotion, 15% off with TWINMAS and the Surprise Twins draw.
General access begins 1 October 2026.
Surprise Twins entries close at 11:59 pm AEDT on Sunday 1 November 2026.
The Christmas offer
What is TWINMAS?
TWINMAS is Nurtura’s Christmas promotional code. Apply TWINMAS at checkout to receive 15% off an eligible Nurtura Baby.
If your order also meets the Surprise Twins eligibility requirements and is placed during the competition period, it will be entered automatically into the Surprise Twins draw.
How does VIP early access work?
Eligible Nurtura VIP members who receive the early-access invitation can use TWINMAS from 12:00 am AEST on 28 September 2026.
A paid qualifying VIP order placed during the early-access period receives the 15% discount and one automatic Surprise Twins entry. VIP status may be checked against Nurtura’s subscriber records and the contact details supplied with the order.
Can I use TWINMAS with my VIP free-shipping code?
Yes. TWINMAS and a valid Nurtura VIP free-shipping code may be used together.
Both codes must be entered and accepted at checkout.
Does TWINMAS include free shipping?
No. TWINMAS provides the 15% Christmas discount and identifies qualifying Surprise Twins entries.
Free shipping is a separate benefit available to eligible Nurtura VIP members using a valid VIP free-shipping code.
Entering Surprise Twins
How do I enter Surprise Twins?
If you are an Australian resident aged 18 or older, place an eligible Nurtura Baby order during your applicable access period, apply TWINMAS at checkout and ensure payment is successfully received during that period.
VIP access begins on 28 September 2026. General access begins at 12:00 am AEST on 1 October 2026. Entries close for everyone at 11:59 pm AEDT on 1 November 2026.
Do I need to complete another entry form?
No. A qualifying paid order using TWINMAS is entered automatically.
Please make sure the email address and contact details on your order are correct so we can reach you if your order is selected.
Who can enter Surprise Twins?
Surprise Twins is open to eligible Australian residents aged 18 or older with an Australian delivery address.
Can international customers enter?
No. Surprise Twins is limited to eligible Australian residents aged 18 or older with an Australian delivery address.
International orders are not included in the Surprise Twins draw.
Which Nurtura Babies are eligible?
Nurtura Babies available for purchase during the promotion are eligible unless a product is specifically identified as excluded.
Do I get more entries if I buy more than one Nurtura Baby?
No. One qualifying order equals one entry, regardless of how many eligible Nurtura Babies are included in that order.
Can I enter more than once?
Yes. Each separate qualifying order placed during the Surprise Twins entry period using TWINMAS can receive one entry.
What if I forget to use TWINMAS?
TWINMAS must be applied and accepted at checkout to receive the promotional discount and qualify for automatic Surprise Twins entry.
It cannot be added retrospectively after an order has been placed, so please check that the code has been accepted before completing checkout.
When do Surprise Twins entries close?
Entries close at 11:59 pm AEDT on Sunday 1 November 2026.
Orders placed after that time do not enter the Surprise Twins draw, even if Christmas promotional pricing continues.
The prize and draw
What does the Surprise Twins winner receive?
The winner may choose one available Nurtura Baby with a regular retail value of up to AUD $699, subject to availability and the full Terms & Conditions.
Standard Australian delivery of the prize is included.
Does my Surprise Twin have to match the Nurtura Baby I purchased?
No. The winner can choose another eligible Nurtura Baby within the prize limit.
It may be similar to the original baby or something completely different. The winner is not required to choose the same model, presentation, hair, skin tone or other features as their original purchase.
What if the Nurtura Baby I choose as my prize is unavailable?
We will confirm availability before the winner’s choice is finalised.
If the selected Nurtura Baby becomes unavailable, we will work with the winner to select another available Nurtura Baby within the applicable prize limit and in accordance with the Terms & Conditions.
When is the Surprise Twins draw?
Entries close at 11:59 pm AEDT on 1 November 2026.
The random draw is scheduled for 12:00 pm AEDT on Monday 2 November 2026.
How will I know if I have won?
We will contact the provisional winner directly using the email address and/or contact details supplied with the selected order.
We may ask the provisional winner to confirm eligibility before the prize is finalised, so please make sure your order details are correct.
How long does the winner have to respond?
The provisional winner has 14 days from written notification to confirm eligibility and accept the prize.
What happens if the winner does not respond?
We will make reasonable efforts to contact the provisional winner.
If the winner does not respond within the required period, is ineligible or cannot lawfully receive the prize, the prize may be forfeited and redrawn from the remaining valid entries in accordance with the Terms & Conditions and applicable requirements.
Orders, cancellations and Christmas delivery
What happens if I cancel or refund my order?
If a qualifying order is cancelled, fully refunded, charged back or otherwise reversed before the draw, its Surprise Twins entry becomes invalid.
A partial refund does not necessarily remove the entry if the order still contains at least one paid eligible Nurtura Baby.
Your rights under the Australian Consumer Law and Nurtura’s ordinary returns policy are not reduced because your order formed a Surprise Twins entry.
What happens to unpaid or invalid orders?
Unpaid, unauthorised, fraudulent, charged-back or otherwise invalid orders are not eligible and may be removed from the final draw list.
When will my Christmas order arrive?
Orders placed by 11:59 pm AEDT on 1 November 2026 will be prioritised for pre-Christmas dispatch and are expected to arrive before Christmas.
Delivery cannot be guaranteed where delays arise from circumstances outside Nurtura’s reasonable control, including carrier or destination delays.
The 15% Christmas sale is planned to continue from 2–11 November 2026. Orders placed during that extension may still arrive before Christmas, but pre-Christmas delivery is not guaranteed and those orders do not receive a Surprise Twins entry.
Is the winner’s prize guaranteed to arrive before Christmas?
Prize fulfilment timing depends on the Nurtura Baby selected by the winner and its availability.
We will confirm expected preparation and delivery timing with the winner before the prize choice is finalised.
Where can I read the full Surprise Twins Terms & Conditions?
You can read the complete Surprise Twins Terms & Conditions here:
